FAQ

Is the device safe to use?

Of course! All our products have been carefully tested and approved for safe use. We are committed to providing our customers with satisfactory and safe solutions only!

How long should you use the device each time?

The recommended time for using and performing a massage is between 15-30 minutes.
In addition, you should pay attention to your body's sensations and not apply too much pressure to the extent of pain or discomfort.

I have sensitive skin, can I still use the device?

Yes, the device is made of high-quality and gentle materials that are also suitable for people with sensitive skin.
You should start with a low intensity to get used to the massage levels.

How long until the device reaches me?

Once you place your order, please allow 1-3 business days to process your orders. After that, it will take 12-20 business days for delivery in the US, and 15-30 business days for international orders (depending on location).

What if the belt didn't help me?

We give you a 30 day risk-free trial - if you regret it, contact our customer service who will make sure to help you and give you all your money back!

Is the purchase on the website secure?

The payment methods on the site are secured by the strictest standards on the market, which protect the business and the customer in the maximum way against exposure of the credit data.

HOW TO PLACE AN ORDER?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, Paypal, Visa, Mastercard, Maestro, American Express, Jcb, and Discover cards.

HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too! For more information on shipping check out our shipping page.

I did not find an answer to my question, what can be done?

If you need further help, our customer service will be happy to help you with any request or question!